La Haute École du Service Parnasse

Created in 2016, the HES has established itself as the benchmark partner for companies seeking Service Excellence by offering tailor-made, operational training courses. These programs are aimed at all customer relations professions that need to embody Excellence on a daily basis.

Formation HES
Expertise rooted in real-life situations
Thanks to tailor-made programs and practice-oriented teaching methods, the Haute École du Service Parnasse prepares customer relations professionals and their managers to meet the challenges of an ever-changing world, while satisfying the expectations of an increasingly demanding clientele.

The Haute École du Service Parnasse has its own teaching engineers and trainers, as well as a host of experts from the worlds of show business, luxury goods, high-end hospitality and top-level sport.
Accomgnement
The training courses can be offered in English or French.
Exceptional programs
The training courses designed by the Haute École du Service Parnasse offer each learner the opportunity to acquire practical skills and interpersonal qualities directly applicable in their professional environment, which has a positive impact on NPS.

Here are a few examples of our training gems:
Exceptional posture.
“The Fundamentals of Service Excellence”.
“Developing listening skills through theatrical techniques”.
“Enriching the emotional quality of relationships”.
Exceptional communication
“The art of the personalized pitch”.
“The art of high-end questioning”.
“Mastering the levers of relational selling”.
Physical and mental preparation
“Strengthen your physical and mental preparation to maximize your performance and resilience in the face of your challenges”.
The HES knew how to listen to us and question us when we talked about the need to prepare the 1,000 Orange technicians who would be officiating during the Paris 2024 Olympics. They were able to build and implement a training program that was relevant, precise, caring and demanding.

Olivier Wicquart

Technical Director Orange Events

I had the opportunity to work with the HES Parnasse teams on the behavioral training program. Defining the brief, meeting expectations, monitoring deployment and improving content were all done with responsiveness and professionalism around a motivated team.

Matthieu Zerafa

DS Academy Manager - DS Automobiles

The HES training was essential for helping my team and me meet the demands of our high-value clients, but more importantly, it allowed us to think outside the box to surprise and delight them!
Additionally, this training has made my services difficult for the competition to replicate. Successful challenges!

Gisèle Harding Meledje

Senior Manager Customer Relations B2C - Orange Côte d'Ivoire

When our organization wanted to train its teams in relational excellence, HES Parnasse met our needs with a qualitative program. An immersive off-site sequence delighted our employees, who will remember it for a long time to come.

Julie Bouchara

Director of Operations - American Hospital of Paris

Personalized training programs
The Haute École du Service Parnasse offers a variety of teaching methods adapted to training needs: face-to-face, distance learning, virtual reality, mobile learning and much more.
Formation en réalité virtuelle
Personalized training based on virtual reality
Recognized expertise
The Haute École du Service Parnasse has the privilege of supporting companies wishing to provide high-quality, ultra-personalized service.
The expertise of the Haute École du Service Parnasse at the service of your business

Would you like to spread the culture of excellence through operational practices within your organization and strengthen the skills of your teams?

 

Our training experts are at your disposal to help you identify your needs through a personalized diagnostic and design customized programs.

Contact us